ASE's

Valid Drivers License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Make 100 % productivity the goal and keep as close to that as possible.

Use factory specifications as the standard in all repair, service, and customization work.

Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.

Receive service assignments from the service writer or service manager.

Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.

Submit your request parts as soon as it is determined what is required for a particular job.

Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.

Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.

Maintain a clean, efficient work area and assist in keeping the shop neat and organized.

Make sure the proper paperwork is completed and filed after every job completion.

Keep your technical qualifications current by finishing any required training programs.

Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Position Summary:  Lube Technician is responsible for performing lube related services for customers in a professional and efficient fashion.

Essential Duties and Responsibilities:  

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.
• Performs lube oil filter services in a professional manner and performs vehicle inspections as required.
• Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
• Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
• Receive service assignments from the service writer or service manager.
• Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent. 

Experience: None. 

Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Professional personal appearance.  Excellent communication skills.  Ability to meet company's production and quality standards.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and Working Conditions: 

Lube Technician will be required to move throughout the company facility throughout the shift, and may spend time outdoors in the weather and elements. Must be able to stand for prolonged periods, walk, bend/twist/stoop, kneel/squat, lift over 50 lbs., and reach overhead. 

Duties, SKILLS, AND ABILITIES:

• Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

• Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

• Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

• Retrieve customer vehicles for pick-up thank customers for their business

• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

• Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

• Drives vehicles to and from service lane, service stalls, and parking lot as needed.

• Makes key tags for vehicles

• Maintains a professional appearance

• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

• Ability to work well in a team environment

• Ability to drive both manual and automatic transmissions

• Ability to work in various temperature environments (outside in various weather conditions, and in the store)

• Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds

• Ability, on a consistent basis, to bend/twist at the waist and knees

• Safely maneuver vehicles in tight and small spaces

• Performs other duties as assigned

• Notice to all Applicants: We are a drug free workplace. We perform pre-employment drug testing• 2+ years’ experience in customer service required

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Reports to: Service Manager 

FLSA Status: Non-Exempt

Position Summary: The Service Call Center Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Essential Duties & Responsibilities: 

• Assist with incoming service phone calls.
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of the Service Manager.
• Make follow up phone calls to current open recall customers.
• Respond to all service internet leads and set up service department appointment accordingly.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent.

Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations. 

Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Superior communication and customer service skills. Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver’s license. 

Physical Demands and Working Conditions:

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.